Digital and Photographic:

• Digital imagers and large format printers
• Custom labs, service bureaus
• Mini Labs, one hour labs, kiosks and photographic retailers
• Consumer sales (cameras, printers and supplies)
• Commercial imagers, portrait and people labs and film processing
• Research on customer market segments (signage, large format printing, print and image needs)
• Manufacturing segment for digital imaging equipment, printers, scanners
• Photographic film, chemistry
• Digital and film camera markets
• Consumer, amateur, professional and commercial markets

Printing Industry:

• Graphic arts
• Web and offset printing
• Direct to plate
• Print-on-demand and flexible printing

Some of the ways we help clients in the digital imaging industries :

• Identify new product and service opportunities to provide revenue growth
• Reveal how customers will be using images and print material in the future and how you can fill these needs
• How to improve profitability by reviewing design and production, sales, administrative and support functions
• Identify what clients need to do to gain new customers and gain more sales from existing clients
• Conduct feasibility studies on investing in new equipment or buying an existing company
  

Announcing the Hart & Associates
Digital and Photographic Benchmarking Customer Satisfaction Program

A program for Canadian and U.S. imaging labs and image service providers.

This program is tailored to provide digital imagers with a detailed customer satisfaction rating of their customers and their competitor’s customers in their local city and regional markets. Program will also benchmark your performance against our base line performance at the national level.

For more information, contact Douglas Hart at Tel: 416-363-4598 or by e-mail at